GeM Profile Incomplete Error – How to Resolve

 

The Government e-Marketplace or GeM portal is an online platform where companies can provide goods and services to the government departments. Multiple sellers registered on Gem registration Portal to take part in tenders and get orders from the government. However, the one common problem which sells faces is the GeM Profile Incomplete Error.


This error prevents you from bidding, uploading products, or getting orders. It’s a real drag, particularly if you’re most of the way through signing up.


I am going to tell you what the GeM Profile Incomplete Error is, why you are facing the issue, and how you can fix it in this article, step by step.

What is the  GeM Profile Incomplete Error?

The GeM Profile Incomplete error is thrown when your seller profile does not fulfill all the information or verification requirements. It may indicate that your profile is incomplete even if you believe you have completed everything.


An unfinished profile looks like this:


  • You are not eligible to place bids.

  • You are not allowed to upload or update products.

  • Your catalog might not be approved.

  • You may not get new orders.

  • Your account may still be limited.

Therefore, it is necessary to address this matter promptly.


Frequent Cause of GeM Profile Incomplete Issue

Your GeM profile can show as incomplete for various reasons. Here are the most common reasons.

1. Basic Information Is Incomplete

A lot of sellers forget to complete all required fields when trying to register. Missing information like the business address, phone number, or business category can also cause the error.

2. Aadhaar or PAN not verified

GeM needs proper of Aadhaar and PAN. If your Aadhaar is not linked to your mobile number or the PAN details don’t match with the official records, your profile may remain incomplete.

3. GST Verification Awaited

compulsory to verify the GST details through the GST portal itself. It may be possible that the system will not accept your profile if the GST is deactivated, cancelled, or if it does not match your business name.

4. The bank account has not been authenticated

Verification of the bank account is required to get paid. If the bank account name is different from your registered business name, the verification will fail.

5. Udyam Registration Not Linked

It is necessary to link the Udyam registration for MSMEs. In case of non availability/wrong information in Udyam, your profile may be affected.

6. DSC Not Updated

The Digital Signature Certificate (DSC) is necessary for bidding. If the DSC is not expired or not properly registered, the profile will be displayed as incomplete.


7. Waiting for Brand Approval

If you are a seller of a brand's products, you will need to get your brand approved. If brand approval is under review or denied, some features may be locked.

8. Missing Organization Details

Occasionally, sellers skip these crucial sections:


  • Business scope of activity

  • Details of turnover

  • Details of Experience

  • Extra office address

Such omitted portions can result in an incomplete error.

How to Check What is Missing

You have to first figure out what is missing before resolving the problem. Follow these steps:

  • Sign in to your GeM vendor account.

  • Navigate to the “My Profile” or “Organization Profile” tab.

  • Review each tab carefully.

  • Check for red crosses or warning messages.

  • Press on “Incomplete” in the left-hand window.

The system normally indicates the section to be corrected.

How Long Does It Take to Fix?

If the information is accurate, the profile completion gets updated in about 24 to 48 hours. It might take longer in some cases for the system to verify.

In case of further issues, you may raise a ticket at the GeM Help Desk.

Important guidelines to avoid profile incompletion error.

  • Make sure the GST, PAN, and Udyam information are exactly the same.

  • Maintain the documents up to date.

  • Avoid using different spellings.

  • The bank account has to be verified thoroughly.

  • Check the profile regularly.

Minor spelling errors may also result in mismatch problems.

Why It Is Important to Fix This Quickly

In the event you do not have a complete profile:


  • You are not allowed to take part in tenders.

  • You may lose business.

  • Your rivals may bid successfully.

  • Your account may be suspended.

Filling out your profile allows for smooth bidding and ordering.

When to Take Professional Help

  • Your profile has been frozen for a long time.

  • Verification failed again.

  • The papers are being turned down.

  • You can't make out the error.

In these cases, expert advice can help save time and prevent errors.


NOTE: Now you can apply for a GeM Seller registration through our website.

Conclusion

The GeM Profile Incomplete Error is one of the errors experienced by sellers the most. It generally occurs because of incomplete details, document mismatch, or failed verification. The good news is that, by going through your profile section by section, it can be instantly fixed.

Make sure that your business information matches the records of PAN, GST, Udyam, and the bank. Minor mistakes can lead to major problems in verification.


Keep checking the status of your profile and keep all the documents updated. Having a full verified profile is the first step to successful selling on the GeM portal.

In case of difficulty, you may raise a support ticket and/or seek advice from experts.


Fill your GeM profile appropriately to help grow your business and get government opportunities hassle-free.

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